LESSON 14: Telephone & Call Handling English
🌱 Welcome Message
Phone par English bolna
face-to-face English se zyada tough lagta hai, kyunki:
Saamne insaan nahi hota
Expressions nahi dikhta
Voice clear nahi hoti
Nervousness double ho jaati hai
Aaj ka lesson aapko
confident, clear & smart telephone English sikhayega.
🎯 Lesson Goal
Is lesson ka main aim:
✅ Phone par English smoothly bolna
✅ Calls ko politely handle karna
✅ Confusion aur shyness ko end karna
✅ Real dialogues ke through practice karna
☎️ Part 1: Basic Phone English (Must-Use Lines)
Hello, who is this?
May I know who is speaking?
Please speak louder.
I can’t hear you clearly.
The network is not good.
I will call you back.
Please hold on.
Ye lines daily kaam aati hain.
📱 Part 2: Calling Someone
Call start karne ki English:
Hello, am I speaking to ____?
Hi, this is ____ speaking.
I wanted to talk about something.
Are you free to talk?
Agar saamne wala busy ho:
Okay, no problem.
Call me when you’re free.
We will talk later.
🗣️ Part 3: Polite Calling English (Professional)
May I speak to the manager, please?
Is this a good time to talk?
I wanted some information.
Can you explain it again, please?
Professional tarah se baat karne se
impression 2x ho jaata hai.
🎧 Part 4: Receiving a Call
Basic:
Hello?
Yes, speaking.
How can I help you?
Just a moment, please.
Let me check.
Agar message dena ho:
I will inform him/her.
I will give your message.
He/She is not available right now.
🔁 Part 5: Bad Network English
Daily useful lines:
Hello? Your voice is breaking.
Can you hear me now?
Please repeat that.
The network is too weak.
I’ll call you again.
📞 Part 6: Casual Calls (Friends & Family)
What’s up?
Where are you?
When will you come?
Call me when you’re home.
I was just checking on you.
Let’s meet today.
Simple + natural.
💼 Part 7: Professional Call Dialogues
Dialogue 1: Office Call
You: Hello, may I speak to Mr. Rahul?
Reception: Yes, please hold.
Rahul: Yes, Rahul speaking.
You: Hello sir, I wanted to discuss today’s meeting.
Dialogue 2: Customer Service Call
You: Hello, I have an issue.
Agent: Yes sir, please tell me.
You: My internet is not working.
Agent: I will check it. Please wait.
Dialogue 3: Appointment Call
You: I want to book an appointment.
Receptionist: For what time?
You: Anytime after 5 PM is fine.
Receptionist: Okay, booked.
🎤 Part 8: Self-Practice Call Method
Aap daily ye 2-minute drill karo:
Apne phone ko ear par lagao
Mirror ke saamne khade ho
Pretend karo call chal raha hai
English me casual + professional dono practice karo
Example:
“Hello, may I speak to my friend?”
“I will call you back.”
“Please repeat that.”
Real confidence yahin se build hota hai.
📝 Part 9: Daily Task
Aaj ka kaam:
Kisi friend ko 1 minute English me call karo
10 telephone lines loud repeat karo
Call-dialogue act-out karo
Bad network lines practice karo
Recording suno
💬 Dil Se Baat
Phone me English sirf language nahi,
tone + clarity + politeness hoti hai.
Aaj se aapki phone English
100% better ho jayegi.
🌟 Motivation Line
“Phone par clear English = clear confidence.”

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