🌱 Welcome Message

Agar aap shop, business, service, online work, office, ya kisi bhi customer-facing job me ho…

Toh English ka sabse important part hota hai:

👉 Customer ko respectfully handle karna

Aaj ka lesson aapko sikhayega:

• Polite English

• Complaint handling English

• Selling English

• Customer support English

• Real dialogues

Let’s start 👇

🎯 Lesson Goal

Is lesson ka aim:

✅ Customer ke saath polite English bolna
✅ Bina rude lage smart reply karna
✅ Customer ke doubts solve karna
✅ Difficult customers ko handle karna
✅ Professional impression banana

🤝 PART 1: Greeting the Customer (Welcome Lines)

• Good morning sir/ma’am.

• How can I help you?

• Welcome, please have a seat.

• What would you like to see?

• Please tell me your requirement.

Polite tone = 70% work done.

🛍️ PART 2: Customer’s Need Samajhna

• What are you looking for?

• Which color/size do you prefer?

• What is your budget?

• Do you need something specific?

• Should I show you more options?

Customer ko feel hona chahiye ki
“Ye samajh raha hai.”

👗 PART 3: Product Dikhate Waqt English

• This one is our best seller.

• The quality is very good.

• This is trending right now.

• We have more designs.

• Please check this.

• Would you like to try it?

💵 PART 4: Price & Discount English

• This is the final price.

• We can give a small discount.

• This is the best price we can offer.

• If you buy more, you get more discount.

• It’s worth the price.

Smart but polite selling 😎

🔧 PART 5: Complaint Handling English

Customer angry ho sakta hai.
Aapka tone calm ho:

• I understand your problem.

• Sorry for the inconvenience.

• We will solve this as soon as possible.

• Please give me a moment.

• Let me check this for you.

• Don’t worry, I will fix it.

• Thank you for your patience.

Rude reply → customer lost
Polite reply → customer won

📦 PART 6: After-Sales Support English

• Do you have the bill?

• This is under warranty.

• We will replace it.

• We will repair it.

• You will get it by tomorrow.

• Please come back if you face any issue.

📞 PART 7: Customer Call English

• Hello sir, how can I help you?

• Can you please explain your issue?

• Please wait, I am checking.

• I will call you back in 10 minutes.

• Your order is ready.

• Thank you for calling.

🎭 PART 8: Real Customer Dialogues

Dialogue 1: Customer Asking for Help

Customer: Do you have this in XL size?
You: Yes sir, please wait. I will check.
Customer: Okay.
You: Here it is. Please try it.

Dialogue 2: Angry Customer

Customer: This product is not working!
You: I’m really sorry for the inconvenience.
You: Please give it to me, I will check it right now.
Customer: Okay.
You: Don’t worry, we will fix it or replace it.

Dialogue 3: Selling Product

Customer: Why is this so costly?
You: Sir, the quality is premium and long-lasting.
You: Also, we are giving a discount today.
Customer: Okay, pack it.

🔁 PART 9: Daily Practice Drill

Roz 5 minute:

1. “How can I help you?” loud practice

2. Price + discount sentences revise

3. Angry customer dialogue act-out

4. 5 polite English lines daily

📝 PART 10: Task of the Day

Aaj aap:

✔ Ek product choose karo
✔ Customer imagine karo
✔ English me product explain karo
✔ Price batana + discount offer karna
✔ Mirror practice karna

💬 Dil Se Baat

Customer ko sirf English nahi,
respect + clarity chahiye.

Agar aap politely baat karte ho,
toh customer aapka fan ho jaata hai ⭐

🌟 Motivation Line

“Customer ko product nahi,
confidence + respect becha jaata hai.”