LESSON 14: Telephone & Call Handling English

🌱 Welcome Message

Phone par English bolna
face-to-face English se zyada tough lagta hai, kyunki:

  • Saamne insaan nahi hota

  • Expressions nahi dikhta

  • Voice clear nahi hoti

  • Nervousness double ho jaati hai

Aaj ka lesson aapko
confident, clear & smart telephone English sikhayega.


🎯 Lesson Goal

Is lesson ka main aim:

✅ Phone par English smoothly bolna
✅ Calls ko politely handle karna
✅ Confusion aur shyness ko end karna
✅ Real dialogues ke through practice karna


☎️ Part 1: Basic Phone English (Must-Use Lines)

  • Hello, who is this?

  • May I know who is speaking?

  • Please speak louder.

  • I can’t hear you clearly.

  • The network is not good.

  • I will call you back.

  • Please hold on.

Ye lines daily kaam aati hain.


📱 Part 2: Calling Someone

Call start karne ki English:

  • Hello, am I speaking to ____?

  • Hi, this is ____ speaking.

  • I wanted to talk about something.

  • Are you free to talk?

Agar saamne wala busy ho:

  • Okay, no problem.

  • Call me when you’re free.

  • We will talk later.


🗣️ Part 3: Polite Calling English (Professional)

  • May I speak to the manager, please?

  • Is this a good time to talk?

  • I wanted some information.

  • Can you explain it again, please?

Professional tarah se baat karne se
impression 2x ho jaata hai.


🎧 Part 4: Receiving a Call

Basic:

  • Hello?

  • Yes, speaking.

  • How can I help you?

  • Just a moment, please.

  • Let me check.

Agar message dena ho:

  • I will inform him/her.

  • I will give your message.

  • He/She is not available right now.


🔁 Part 5: Bad Network English

Daily useful lines:

  • Hello? Your voice is breaking.

  • Can you hear me now?

  • Please repeat that.

  • The network is too weak.

  • I’ll call you again.


📞 Part 6: Casual Calls (Friends & Family)

  • What’s up?

  • Where are you?

  • When will you come?

  • Call me when you’re home.

  • I was just checking on you.

  • Let’s meet today.

Simple + natural.


💼 Part 7: Professional Call Dialogues

Dialogue 1: Office Call

You: Hello, may I speak to Mr. Rahul?
Reception: Yes, please hold.
Rahul: Yes, Rahul speaking.
You: Hello sir, I wanted to discuss today’s meeting.


Dialogue 2: Customer Service Call

You: Hello, I have an issue.
Agent: Yes sir, please tell me.
You: My internet is not working.
Agent: I will check it. Please wait.


Dialogue 3: Appointment Call

You: I want to book an appointment.
Receptionist: For what time?
You: Anytime after 5 PM is fine.
Receptionist: Okay, booked.


🎤 Part 8: Self-Practice Call Method

Aap daily ye 2-minute drill karo:

  1. Apne phone ko ear par lagao

  2. Mirror ke saamne khade ho

  3. Pretend karo call chal raha hai

  4. English me casual + professional dono practice karo

Example:

“Hello, may I speak to my friend?”
“I will call you back.”
“Please repeat that.”

Real confidence yahin se build hota hai.


📝 Part 9: Daily Task

Aaj ka kaam:

  1. Kisi friend ko 1 minute English me call karo

  2. 10 telephone lines loud repeat karo

  3. Call-dialogue act-out karo

  4. Bad network lines practice karo

  5. Recording suno


💬 Dil Se Baat

Phone me English sirf language nahi,
tone + clarity + politeness hoti hai.

Aaj se aapki phone English
100% better ho jayegi.


🌟 Motivation Line

“Phone par clear English = clear confidence.”

1 thought on “LESSON 14: Telephone & Call Handling English”

  1. Pingback: SPOKEN ENGLISH COURSE – LESSON NAMES (FULL LIST) – Hamaraschool.com

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top